A complete digital banking platform that cut onboarding from 3 days to 8 minutes and tripled signups.
Where it started
NovaBank's account opening required branch visits, paper forms, and a three-day approval cycle. Fintech competitors were onboarding customers in minutes, and NovaBank was losing an entire generation of digitally-native customers before they ever spoke to a human.
The bank's legacy core couldn't be replaced — any solution had to integrate with twenty-year-old systems while meeting modern security and compliance standards.
What we built
We built a digital onboarding and customer platform as a secure layer over the existing core: KYC document capture with automated verification, digital signatures, instant account provisioning, and a customer portal that made the branch optional.
Compliance was designed in from day one — every step audited, every document encrypted, every decision traceable. The platform passed the bank's external security review without a single critical finding.
- Automated KYC with document OCR and liveness verification
- Real-time integration layer over the legacy core banking system
- Customer self-service portal deflecting 60% of support requests
- Staff dashboards with application queues and risk flags
- Full audit trail meeting central-bank compliance requirements
Drag to compare
- 8-minute fully digital onboarding
- Automated KYC with instant verification
- 24/7 self-service portal
- 60% of requests self-served
Inside the build
“Webprobity rebuilt our entire digital platform in four months. Onboarding dropped from days to minutes and signups tripled. They think like product owners, not contractors.”