Custom Software vs SaaS: A Decision Guide for Growing Teams

Buy the commodity, build the edge

If a capability is common, reliable SaaS may be the sensible answer. If the workflow is central to how you compete, difficult to express in a standard product, or dependent on distinctive data and rules, custom software may create more control and value.

Use a practical scorecard

Compare process fit, integration, data ownership, security, flexibility, adoption, time to value, total cost, and exit options. Include the cost of forcing people to work around a poor fit.

• Is the workflow a competitive differentiator?
• Can the data move safely between systems?
• Will the team adopt the standard process?
• What changes are likely in the next few years?
• Who will own the product after launch?

Hybrid is often sensible

A focused custom layer around proven SaaS products can give teams speed without accepting every limitation. Webprobity helps define the boundary and build the parts that genuinely need to be yours.